Information that is being collected, who is collecting it and how it is collected
We collect personal data in one or more of the following ways; when you place an order, register an account, request a catalogue, request a machine brochure, providing feedback using our website, when you accept cookies on our website and when you communicate with us via phone, email or through the website.
We need to know certain information (most notably name, address, email address, telephone number, card or bank details) to allow us to process your requests. The relevant information is used by us, to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.
Cookies are small text files placed on your computer by websites. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the web site. The creation of a cookie on your computer does not give the web site any access to other information such as your email address.
When you give us credit card information over the phone, the record of security codes, valid from and expiry dates is shredded immediately after payment so as to protect your banking identity. We do not record any of your credit card or banking details on our computer system. All customer paper files are kept securely in filing cabinets and locked at night, only employees of Creeds can access your information. All computer files are password protected and only Creeds sales and logistics employees have access to them.
Creeds (Southern) Limited (Company Number 705946) is the data controller for the personal data. Our registered office is; The Stable Yard, Vicarage Road, Stony Stratford, Milton Keynes, MK11 1BN.
Why do we collect this information and your rights
We collect and process personal data to allow us to carry out business transactions agreed between you and Creeds. We may also use aggregate information and statistics for the purpose of monitoring our web site usage in order to help us develop the website and our service. These statistics will not include information that can be used to identify an individual. We sometimes may wish to provide you with information about special offers on products or services Creeds can offer which we think may be of interest to you. We often provide this information by email or post. If you would like to opt out of this service please email [email protected]
You have the right to access, update and amend personal information that we hold about you. You may also:
1. Object to our use of your personal information for particular purposes
2. Ask us to limit or restrict our use of your personal information
3. Ask us to delete or remove your personal information
If you would like to exercise your rights in relation to your personal information, please email [email protected]
How will your information be used and how long it will be kept for
The main reason for collecting and using personal data is to provide you with a service and to improve the service, experience and products you receive from us. We use the information you provide and share with us in the below ways: -
• To communicate with you regarding orders, invoices and quotations
• To respond and get in contact with you regarding any queries or requests
• To provide support and services for our products
• As long as you are happy for us to do so, contact you about new products and special offers on current products
Who will your information be shared with
The third parties we share your personal information with provide services on our behalf. They will only have access to personal information which they need to perform their services. They are required to keep your personal information confidential and may not use it other than as we ask them to.
The third parties who provide services on our behalf are;
• Those who assist us with our marketing and website
• Third parties that help us to deliver our products to you
Protection of your data
We are committed to protecting your personal data, we will endeavour to make sure the best technical and organisational measures are being taken. We protect your information by using a combination of physical and IT security controls, including encryption and restrictions that manage the way your personal information is processed, handled and managed.
We ensure our staff is trained in protecting your personal information.
Changing your preferences and opting in or out
If you haven't asked us to send you marketing communications, this includes special offers and new products, 'opt-in' by contacting the office on 0800 270 7777 or emailing [email protected]
and stating you would like to receive marketing communications from us.
If you have opted in to our communications but would like to change or update the way we do, please contact us either by phone (0800 270 7777) or email [email protected]
To opt-out of receiving marketing communications you can do so at any time, please contact us by emailing [email protected]
stating you no longer wish to receive such communications.
Selling the business and updating your details
If in the unlikely event of Creeds (Southern) Ltd is purchased or merged with another company some of our customer's information may be needed during the transition period and all details will become ownership of the new owners. If you believe you details are wrong or just need an update please e-mail [email protected]
with your new information to keep the files up to date.