Frequently Asked Questions

Q: The item I want isn’t on the website, can you help me?
A: We work closely with over 60 manufacturers so odds are we can get whatever it is, please phone us on 0800 2707777 or e-mail with your request if you don’t see it here. NOTE: Minimum order quantities may apply depending on the items involved.

Q: I need some bread tins and trays at a custom made size, how can I get this?
A: Our supplier can normally make the tins or trays to order so they match your requirements, please phone us on 0800 270 7777 or e-mail with the dimensions and we’ll give you a quote. NOTE: Minimum order quantities may apply.

Q: How will you be sending my order?
A: In the mainland UK the majority of our orders are shipped via courier next day delivery; a few orders go by regular 1st class post if they are very small or light in weight to keep the carriage costs down for you. Otherwise delivery is often 2-3 days, you can see a list of the time-frames and charges for areas on our delivery information page using the link on the footer below.

Q: The machine I bought from Creeds needs a part; do you sell them through the website?
A: Please phone 01296 381896 or e-mail with your requirements, Bread Slicer Blades are available on the site in the Bakery Equipment section under “Bread Slicer Blades”.

Q: Help I’ve forgotten my password!!
A: Click login in the top right and then click on the blue words ‘please click here to reset your password’ and follow the on screen steps.

Q: My environmental health officer needs to see a certificate that the products I purchased are food contact approved, can you help?
A: We can, please e-mail or telephone 01296 381896 and tell us which products you need a letter of conformity for and we’ll e-mail, fax or post one right over.

Q: How do I know you’re the company for me?
A: Because we care about your business! When you succeed, we succeed. At Creeds we pride ourselves on customer service and going the extra mile, that’s why Creeds has been in business over 50 years and is still going strong, we are one of the industries most recognised names in supply.

Q: An item I received I don’t actually need, can I return it?
A: Yes we operate a 7 days return policy as long as the item is unused and in original condition, just let us know by phone or e-mail that you want to return it and we can collect it, for some smaller items we may ask you to kindly post them back to our warehouse yourself. When we receive the product back we will issue a credit or refund depending on your preference.